In this last leg of our blog-journey together, I want to share the final key points I learned from our VP of Sales/Marketing, John Vaughan, while we were on a long sales/road trip together. As referenced in the two previous posts, John shared 3 key differentiators with me that consistently sets Zentech apart from other Contract Manufacturers. Previously, I've already covered the importance of high levels of certification and training as well as the significance of having the best equipment and tool sets. I must admit, however, that those were relatively easy to learn, digest and write about compared to the complex subject of Process Controls and Pride of Ownership. In fact, I found the need to reach out to our VP of Operations, Charles Roper, to get a closer look “under the hood” and further understand the meaning and implications of these challenging topics.