Nearly any company that's looking at entering an electronics market thinks long and hard about which contracted manufacturer to use in their design and construction. Oddly, however, many companies often neglect to think ahead of time about post-sale support and, specifically, who's going to be handling their tech issues.
More and more, this requires sub-contracting another company, separate from the manufacturer, to train and staff a call center. While this is a popular option -especially with the rise in virtualized support services- it can ultimately create a very poor customer experience while simultaneously driving up your support costs.
Now, however, there is an alternative. American electronics firms looking to compete with cut-rate overseas factories have been expanding their range of services beyond mere PCB and electronics assembly. One of the most valuable of these new services are direct PCB repair services.